Regulator is a gift refrigerator, by lightning, not start, no warranty?
Recently, the Zhanhua County Consumers Association under the depression branch successfully mediation together with the voltage regulator quality problems caused by household appliances by lightning consumer disputes. After mediation, the operators maintain the main components of the electrical appliances and compensate the consumers for 200 yuan of economic losses.
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Originally, consumers in a department of Zhanhua County wa Zhen Yu Jia village, in early March of this year after a friend introduced in Wa Wa Dong under commercial street an electrical operation of the refrigerator about a "Frestech" brand, the price of 1999 yuan, the final price of 1850 yuan to clinch a deal. When the voltage in a query in a rural high low sellers Wang will not affect the use of the refrigerator, Wang said can give a stable voltage regulator, which can not only prevent the voltage rise suddenly burned out the refrigerator, and can prevent the summer thunder burning refrigerator. Wang proposed to a better quality of the voltage regulator, Wang promised a request.
After buying a refrigerator, the regulator is used on the refrigerator according to Wang''''''''s requirements. No problems occur with the use of the stabilizer. But in August this year, when a rain, the refrigerator has been struck by lightning, found in some can not be opened, but the normal operation of the voltage regulator. Thus, in contact with a vendor, Wang said after inspection, the refrigerator is due to lightning burned the compressor, the need to replace the main components, but the lightning does not belong to the scope of warranty, the need to pay a high maintenance materials costs. In some feel very puzzled, thunder should be burned out voltage regulator is right, should not burn the refrigerator, must be presented voltage regulator problems. Wang Mou wants to negotiate with Wang Mou, Wang Mou admits to be sure because manostat does not have action, cause freezer to be struck by lightning, but manostat is gift, can not bear responsibility. After several consultations, the two sides had an argument. In September 1st, in a complaint to the county Consumers Association sub depression section, asked to replace a new refrigerator.
CaseTrust staff received complaints, for a reflection of the situation investigated and verified, found that the situation is true. In the mediation process, the association staff to Wang introduced the relevant laws and regulations, told Wang due to premium quality problems caused by consumer economic losses, operators should bear the responsibility for compensation. In the association staff patiently persuaded education, Wang eventually agreed to repair the refrigerator and compensate for a cash 200 yuan. Express satisfaction with the outcome of a settlement